Job Objective: Contribute to the overall growth, profitability, and success of the company. Meet the demands of the Service Department while offering exceptional customer service. Offer support to field technicians to insure efficiency, accuracy, and effectiveness of schedule and work day.
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Support and carry out the directives of the Service Manager
Answer phone calls and assist coworkers and customers
Schedule work orders and requests
Work order quotes
Monitor inventory levels at warehouse to meet demands of the schedule
Work order entry and inventory allocation of product
Excellent, Friendly, Helpful, Knowledgeable phone interaction with customers
Weekly reports: Backlog (85-Service), Aging of C.O.D. and Retail accounts.
Review and analyze completed work orders for efficiency and accuracy prior to passing onto invoicing.
Invoice service calls and clean and checks
Offer support to field staff to ensure efficient and successful work day
Relationships and Roles:
Exemplify company vision and core values
Engage and uphold a cohesive team with management and co-workers throughout company
Support field staff to meet their location, team and individual goals
Work with Permit Specialist to ensure permits are pulled and finalized
Work with Warranty Specialist to ensure warranty claims are filed
Work with Inventory control to ensure adequate inventory and movements
Work with Accounting to ensure proper collection of service work
Support and back up Biller and other Coordinators and Office Staff as needed
Build and maintain customer's confidence by exceeding their expectations.